Last Updated: Jul 21st 2026

Overview

At CKK Design, we want you to love your purchase. This Returns & Refunds Policy outlines your rights and our obligations under the Australian Consumer Law (ACL), as well as our store policy for change-of-mind returns .

1. Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure .

2. Major vs. Minor Failures

Major Failure:
A product has a major failure if it :

• Is unsafe.

• Is significantly different from the description or sample shown.

• Would not have been purchased by you if you had known about the problem.

• Does not do what it is supposed to do and cannot be fixed easily.

Remedy for Major Failure:
If a product has a major failure, you may choose a refund or replacement. The refund must be the full amount you paid, in the same method as you paid . We will also reimburse you for any reasonable return shipping costs.

Minor Failure:
A product has a minor failure if the issue can be fixed within a reasonable time and does not significantly impact its use or value .

Remedy for Minor Failure:
If the problem is minor, we may choose to repair the product for free. If we are unable to repair it within a reasonable time, you may then request a refund or replacement .

3. What is NOT Covered (Change of Mind)

We are not required by law to offer a refund or exchange if you simply change your mind, find the product cheaper elsewhere, or ordered the wrong product .

However, as a goodwill gesture, we offer a Change-of-Mind policy under the following conditions:

• Items must be returned within 30 days of purchase.

• Items must be unused, unworn, unwashed, and in their original condition with all tags and packaging intact.

• Return shipping costs for change-of-mind returns are your responsibility.

• We may offer a store credit or exchange (at our discretion), not a cash refund, for change-of-mind returns.

Sale items are not eligible for change-of-mind returns unless they are faulty .

4. How to Return an Item

To initiate a return, please contact us via email at returns@ckkdesign.com.au with your order number and a description of the issue. Our team will provide you with a Return Authorisation and instructions.

5. Proof of Purchase

We require proof of purchase (e.g., order confirmation email, receipt) to process all returns, refunds, and exchanges . If you can provide adequate proof, you are still entitled to a remedy even without a physical receipt.

6. Return Shipping Costs

• For Faulty Items (under ACL): We will reimburse you for reasonable return shipping costs. Please keep your postage receipt.

• For Change-of-Mind Returns: You are responsible for all return shipping costs .

7. Contact Us

For any returns or refund inquiries, please contact us at: support@ckkdesign.com.au