General   

Last Updated: Jul 21st 2026

This Privacy Policy explains how CKK Design (www.ckkdesign.com.au) collects, uses, stores, and protects your personal information. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) 

1. What Personal Information We Collect

When you interact with our website, we may collect the following types of personal information:

• Contact & Identity Information: Your name, email address, phone number, billing and shipping addresses.

• Order & Payment Information: Details of products you purchase, payment method, and transaction history. We do not store your full credit card details; these are processed securely by our payment gateways (PayPal, Stripe).

• Account Information: If you create an account with us, your username, password, and saved preferences.

• Technical Data: Your IP address, browser type, device information, and cookies used to enhance your browsing experience and for analytics.

2. How We Collect Your Information

We collect information when you:

• Place an order on our website.

• Create a customer account.

• Subscribe to our newsletter or marketing communications.

• Contact us via email, phone, or our website contact form.

• Browse our website, through cookies and similar tracking technologies.

3. How We Use Your Information

We collect and use your personal information for the following purposes:

• Order Fulfilment: To process, ship, and manage your orders, including sending order confirmations and delivery updates.

• Customer Service: To respond to your inquiries, provide support, and handle returns, refunds, or complaints.

• Marketing (with Consent): To send you promotional emails, newsletters, and special offers if you have consented to receive them. You can opt-out at any time via the “unsubscribe” link in our emails.

• Website Improvement: To analyse how customers interact with our site and improve our products and services.

• Legal Compliance: To comply with our legal obligations, including under Australian Consumer Law .

4. Disclosure of Your Personal Information

We will not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors (e.g., PayPal, Stripe) to handle transactions.

• Shipping & Fulfilment Partners (e.g., Australia Post, courier services) to deliver your orders.

• Email & Marketing Platforms to manage our communications.

• IT & Website Analytics Providers (e.g., Google Analytics) to help us understand website usage.

These third parties are bound by confidentiality obligations and are only permitted to use your data for the specific purposes we specify.

5. Overseas Data Transfers

We may use service providers that store or process data overseas (e.g., cloud-based platforms). Where we transfer your personal information overseas, we take reasonable steps to ensure that the recipient is bound by obligations that are substantially similar to the Australian Privacy Principles, or we obtain your consent .

6. Data Security & Breach Notification

We take the security of your personal information seriously and implement reasonable safeguards to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure . These measures include secure servers, encryption, and restricted access.

In the event of a data breach that is likely to result in serious harm to you, we will take prompt action to contain the breach and notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches (NDB) scheme .

7. Accessing & Correcting Your Information

Under the APPs, you have the right to access the personal information we hold about you and to request correction of inaccurate or out-of-date information . To make a request, please contact us using the details below.

8. Cookies

Our website uses cookies to improve your shopping experience, remember your preferences, and analyse traffic. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the “Last Updated” date.

10. Contact Us

If you have any questions, concerns, or wish to make a privacy complaint, please contact our Privacy Officer at: support@ckkdesign.com.au